Frequently Asked Questions
Sustainability is an evolving goal for All about Ewe that will require continuous efforts and improvements over time. We welcome you on our journey….
The natural luxury of our merino, combined with conscious craftsmanship and high quality with an eco-conscious approach, means you can indulge your precious baby knowing that All about Ewe aligns with your values of sustainability and respect for the natural world.
Our Merino Wool
We are committed to only using ethically sourced merino from sustainable sources.
This journey allows us to continually explore how and where we source our merino with a genuine concern for our environment and humanity. We believe we can make a difference.
Quality and Design Longevity
All about Ewe focuses on creating babywear of exceptional quality, made to last and to be handed down to siblings or friends.
Our babywear is designed to grow with your baby … some might say two sizes in one!
- Stylish cuffs on sleeves can be extended as your baby grows.
- Pants are designed with extra length at the crotch. Folding booties can either be folded back/up like an ankle cuff if they are initially too generous in length. The bootie can also be folded back when your baby’s legs grow too long to wear the bootie folded over.
- Blankets are generous in size to be used in the cot or out and about in the pram once your baby no longer needs them for swaddling.
We support local businesses and local makers
All about Ewe prioritises establishing and maintaining strong connections with our suppliers, makers and workers in Australia. By producing our babywear in Australia, we aim to contribute to the local economy and the communities associated with our supply chain. Manufacturing locally also helps reduce our carbon footprint.
Manufacturing
We partner with an Australian manufacturer who shares our vision, standards of quality and our social and ethical expectations to meet not only our goals but also the demands of our valued All about Ewe customers.
Packaging
All about Ewe babywear items are delivered in our custom made, 100% natural cotton drawstring bags. These bags can continue to be used for packing your daily essentials such as spare nappies, spare clothing, bibs for every day outings. They can also be used to store your merino babywear for future wearers.
All about Ewe clothing labels are 100% cotton and our swingtags are made from natural recycled paper.
Mailers and labels are compostable.
Each product is photographed so that the colours displayed remain true to life. Nevertheless, it is possible that colours may vary slightly from one screen to another.
You can contact our Customer Service department by emailing customercare@allaboutewe.com or via Contact Us to send an email.
Please contact our Customer Service department as soon as possible by telephone on 0419 263 712 (Australia) or +61 419 263 712 (International) Monday to Friday, 9.00am to 6.00pm (AEST), or use Contact Us to send an email.
Once your order has been processed and dispatched we are unable to change any of the order details, such as the name and/or address on the receipt/tax invoice.
You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your Spam/Junk inbox, as the message may have been delivered there depending on your email settings.
If you still have not received an email, please contact our Customer Service by telephone on 0419 263 712 (Australia) or +61 419 263 712 (International) Monday to Friday, 9.00am to 6.00pm (AEST), or use Contact Us to send an email. We will verify that the order has been successfully placed and will correct your email address if necessary.
Please view our online Returns Policy.
Return items must be sent back in the original packaging and with all tags attached. Send back via registered post within 30 days of receiving your order to:
All about Ewe Returns
PO Box 934,
Moss Vale, 2577
NSW, Australia
Once your online return is received by our Returns Team, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 business days. You will receive a confirmation email regarding the outcome of your return. Your refund will be reversed to the original payment method.
Successful refunds can take up to 5-10 business days to appear in your account due to varying processing between payment providers. Refunds can only be processed back onto the original method of payment. If an online Gift Card was used, you will be issued a new Gift Card containing the reimbursed amount and which will include any balance remaining from the original Gift Card.
You will need to request a refund (full priced items only) and to place a new order for the correct item(s). You are advised to place the order while stocks last.
Sale items are not eligible for exchange.
All about Ewe babywear items are delivered in our custom made, 100% natural cotton drawstring bags. These bags can continue to be used for packing daily essentials such as spare nappies, spare clothing, bibs for every day outings. They can also be used to store your merino babywear for future wearers.
Alternatively, select Gift Wrap upon checkout and include your personalised message to be included on an accompanying gift card/alternatively you can request a blank gift card that you can customize. All about Ewe babywear purchased with the Gift Wrap option will be beautifully wrapped in our custom made, eco-friendly tissue paper which is 100% circular and can be composted or recycled after use, along with our custom made, 100% natural cotton drawstring bag.
Please see our Care Instructions page.